Privacy Policy | TranslationsInLondon Ltd

Privacy Policy

Last updated: 23 June 2026

TranslationsInLondon Ltd (“TIL”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website at www.translationsinlondon.com or engage our translation and interpreting services.

We are registered in England and Wales under Company No. 07320896. Our registered address is 5 Percy Road, Old Isleworth, London TW7 7HD. We are registered for VAT under number GB 130052182.

1. What data we collect

We may collect and process the following personal data:

Contact information — your name, email address, phone number, and postal address when you contact us or place an order.
Document content — personal documents you submit for translation (e.g. birth certificates, passports, marriage certificates, legal documents). These may contain sensitive personal data including names, dates of birth, nationality, and other identifying information.
Payment information — billing details and transaction records. We do not store card details; payments are processed via secure third-party providers.
Communications — records of correspondence between you and TIL by email, phone, or contact form.
Website usage data — anonymised analytics data collected via cookies (see Section 6 below).

2. How we use your data

We use your personal data to:

Provide translation, certified translation, and interpreting services you have requested
Communicate with you about your order or enquiry
Issue invoices and process payments
Comply with legal and regulatory obligations
Improve our services and website

We do not use your personal data for unsolicited marketing without your explicit consent.

3. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

Contract performance — processing is necessary to deliver the translation or interpreting services you have requested.
Legal obligation — where we are required to retain records for tax, accounting, or regulatory purposes.
Legitimate interests — for example, to respond to enquiries, prevent fraud, or improve our services, where these interests are not overridden by your rights.
Consent — where you have explicitly consented, for example to receive marketing communications.

4. How we share your data

We do not sell your personal data. We may share it with:

Freelance translators and interpreters — vetted professionals engaged to carry out your translation or interpreting assignment. They are bound by confidentiality obligations.
Payment processors — to process transactions securely.
IT and hosting providers — who support our website and business operations, under data processing agreements.
Legal or regulatory authorities — where required by law.

Where translators or other processors are based outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

5. How long we keep your data

We retain personal data only for as long as necessary:

Client records and correspondence — 6 years (for accounting and legal purposes)
Source documents submitted for translation — deleted or returned upon completion of the project unless otherwise agreed
Enquiries that did not result in a project — 12 months

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. We use:

Essential cookies — required for the website to function correctly
Analytics cookies — anonymous data to understand how visitors use the site (via Google Analytics)
Marketing cookies — to measure the effectiveness of advertising (via Google Ads), only where consent has been given

You can manage your cookie preferences at any time via your browser settings.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”) where applicable
Restrict or object to processing in certain circumstances
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@translationsinlondon.com. We will respond within one month.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All staff and contractors with access to personal data are bound by confidentiality obligations.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact and complaints

If you have any questions about this policy or how we handle your data, please contact:

Valentina Vignolo Love Founder & Director, TranslationsInLondon Ltd 5 Percy Road, Old Isleworth, London TW7 7HD info@translationsinlondon.com www.translationsinlondon.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

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