Terms and Conditions

These Terms and Conditions (“Terms”) define the contract between TranslationsInLondon Ltd. (“the Company”) and yourself (“the Customer”) for the supply of services by the Company to the Customer.

1. Definitions

1.1 In these Terms, the following words and phrases shall have the following meanings:

• “Company” means TranslationsInLondon Ltd., a Company incorporated under the Companies Act (Registered No 7320896) and having its Registered Office at 5 Percy Road, Isleworth, TW7 7HD, London.
• “Working Days” means any day except Saturday or Sunday when English clearing banks are open for business.
• “Private Customer” means Customers of the Company who are individuals and are not companies, partnerships, sole traders or any other form of commercial undertaking.
• “Customer” means the person for whom the Company has agreed to provide the Services in accordance with these Terms.
• “Credit Arrangement” means, in relation to the payment of the Fee in Clause 4, the consent of the Company to allow Customers to pay by credit card or by any other credit arrangement agreed in advance by the Company.
• “Fee” means the fee payable by the Customer to the Company in the Relevant Currency in accordance with Clause 4 of this Agreement.
• “Relevant Currency” means the European currency appropriate to the Customer’s residence which the Company shall convert into the Trading Currency.
• “Services” means the translation services, multilingual web-design, foreign language internet marketing and any other services that the Company may provide to the Customer.
• “Trading Currency” means local currency, converted by the Company by such means as the Company shall determine.

1.2 The singular includes the plural and vice versa.

1.3 The clause headings are included for convenience only and shall not affect the interpretation of this Agreement.

2. Provision of Services

2.1 The Company agrees to provide the Services to the Customer in accordance with these Terms.

2.2 The Company reserves the right to modify, suspend or discontinue any or all of the Services at its sole discretion, without prior notice. Private Customers shall be given the right to object to any such modification, suspension or discontinuation of any or all of the Services under this clause 2.2 and shall additionally be entitled to receive a refund from the Company of any overpayment of money paid to the Company in respect of the Services, calculated by the Company on a pro-rata basis.

2.3 The Company reserves the right to reasonably alter the Terms at any time by giving the Customer notice in writing. Private Customers shall be entitled to object to any such alteration within a period of seven (7) Working Days of being notified by the Company, after which time they shall be deemed to have accepted such alteration.

Private Customers shall have a period of seven (7) Clear Days, commencing from the date of placing their order for the Services, in which to cancel their order. Notwithstanding clause 2.3, it is expressly agreed that, at the time of placing the order, the Company shall ask the Private Customer if he or she would like the Services to be commenced during the seven day cancellation period and where the Private Customer requests that the Services be commenced during that period, the Private Customer accepts that he or she shall waive any rights that he or she has to cancel the Services.

3. Use of Services

3.1 The Customer is at all times responsible for the use of the Services.

3.2 Where the Customer accesses the Services by means of the internet, the Customer is responsible for providing access to the Services, including but not limited to a computer, modem and/or additional communications equipment and a telephone line capable of and necessary for connecting to and accessing the Services. The internal network configuration remains the responsibility of the Customer. Any interruptions to the Services that occur as a result of an internal configuration issue are not deemed as an interruption or suspension of the Services.

3.3 The Company expressly has no responsibility for the subsequent use of any collateral arising from Services delivered to the Customer, nor does the Company have any responsibility for the implications of use of any delivered Services.

3.4 The Customer will indemnify the Company against all liabilities, losses, or costs that the Company may incur, in consequence of any claim that may be made against the Company in consequence of the use of, or content of, any Services delivered by the Company.

3.5 The Customer agrees that, as with any business endeavour, there is an inherent risk of loss of capital. The Customer agrees that the Company does not in any way guarantee any results specific or otherwise deriving from the Company’s Services, and the Customer accepts that said Services may result in the loss of capital.

4. Fees and Payments

5. Guarantees and Liability

6. Termination

7. General Provisions

Legal venue for all transactions and interactions between Customers or Private Customers and TranslationsInLondon Ltd. is London, England. EU provisions of the CISG are explicitly waived by the parties. All offers, quotes, tenders and orders placed with TranslationsInLondon Ltd. are subject to the laws of the United Kingdom exclusively.

Last updated: 23/09/2025